Terms & Conditions

• Project timelines begin once the initial deposit is received and all required content, brand assets, and access credentials are provided by the client.
• Estimated delivery windows are shared per package at the start of the project. Delays caused by missing client input, scope changes, or third-party tools (hosting, domain providers, payment gateways) extend the timeline accordingly.
• Each plan includes a defined number of revision rounds. Additional revisions beyond the included rounds are billed at standard hourly rates and quoted before work begins.
• Final deliverables are released after full payment is cleared. Source files, admin access, and ownership are transferred to the client upon project completion.
• Ongoing services (marketing, ads management, maintenance) are billed monthly and renew automatically until cancelled in writing with at least 7 days' notice before the next billing cycle.

• A 50% non-refundable deposit is required to begin any project. The remaining 50% is due upon project completion and before final handover.
• Monthly retainers and subscription services are invoiced in advance at the start of each billing cycle.
• Accepted payment methods include bank transfer, credit/debit card, Stripe, PayPal, and Wise. All prices are quoted in USD unless otherwise agreed.
• Invoices not paid within 7 days of the due date may incur a late fee of 5% and pause active work until the balance is cleared.
• Once work has commenced, deposits and milestone payments are non-refundable. Refunds for prepaid services are considered case-by-case and only for work not yet started.

• Provide accurate brand assets, product information, copy, images, and any required access (hosting, domain, ad accounts, analytics) in a timely manner.
• Respond to feedback requests, approvals, and revision rounds within 5 business days to keep the project on schedule.
• Maintain valid accounts and budgets for any third-party platforms used (Shopify, hosting, Meta Ads, Google Ads, email tools, etc.). Third-party fees are billed directly by those providers and are not included in our pricing.
• Ensure all content, products, and materials supplied are legally owned by the client or properly licensed. The client is responsible for the legality and accuracy of all provided materials.
• Designate a single point of contact for project communication and approvals to avoid conflicting feedback.

• Upon receipt of full payment, the client owns all final deliverables, including websites, designs, and creative assets produced specifically for the project.
• Prime Promotions LLC retains the right to display completed work in our portfolio, case studies, and marketing materials unless an NDA is signed.
• Pre-existing tools, frameworks, code libraries, and internal processes used during the project remain the property of Prime Promotions LLC.

• Either party may cancel a one-time project at any time in writing. The client will be billed for all work completed up to the cancellation date.
• Monthly services can be cancelled with at least 7 days' written notice before the next billing cycle. No partial refunds are issued for the current cycle.
• We reserve the right to pause or terminate services in cases of non-payment, abusive behaviour, or requests that violate platform policies or applicable laws.

• Prime Promotions LLC is not liable for losses caused by third-party platforms, hosting outages, ad-platform policy changes, algorithm updates, or factors outside our reasonable control.
• Marketing results, ad performance, and revenue projections are estimates based on industry data and cannot be guaranteed.
• Our total liability for any claim is limited to the amount paid by the client for the specific service in question over the preceding 30 days.

7. Contact

Questions about these terms? Reach out to us at support@primepromotionsllc.com or via WhatsApp at +1 (406) 434-1408. By engaging our services, you agree to the terms outlined above.